Senior Technical Program Manager

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful... to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

The Colleague Experience Technology Services (CETS) organization supports delivering technical solutions and engineering in support of corporate and colleague products within American Express. As part of that organization, the CETS Data & Analytics engineering team develops best-in-class solutions to support the data and analytical needs of our stakeholders coming from a variety of Line of Business domains. The Sr. Technical Program Manager will support the CETS Data & Analytics engineering team by leveraging technical knowledge to drive delivery of multi-disciplinary programs across technical, regulatory, and business requirements - from beginning to end. They will translate business objectives into execution strategy and anticipate, track and resolve risks, dependencies, and impediments to project delivery.

How will you make an impact in this role?
• Collaborates with Engineering teams to drive alignment on architectural approaches and technical strategy to execute delivery.
• Responsible for tracking delivery, and activities related to medium to high complexity initiatives by adding to design discussions, issue resolution, and removing obstacles to ensure program goals are met.
• Embraces the Technology software delivery lifecycle process and agile principles and role models a continuous improvement mindset.

Minimum Qualifications
• 3+ years in program delivery and project management
• Experience managing multiple initiatives, priorities, and teams
• Bachelor's Degree in technical discipline or equivalent work experience required; advanced degree preferred
• Independently defines problems and identifies solutions in the face of ambiguity
• Understands and aligns priorities to the program vision and strategy
• Technical knowledge sufficient to understand and discuss technical challenges and systems design
• Ability and aptitude to learn and understand new technologies quickly in the context of strategy and delivery
• Ability to collaborate across teams and able to build and leverage strong working relationships and bring different opinions to consensus; tailors messages and style across stakeholder groups
• Technical problem solving and issue-resolution abilities
• Strong verbal and written communication skills with demonstrated experience engaging and influencing cross-functional stakeholders and senior leaders
• Demonstrated knowledge of project management process, project management software tools, templates, and management techniques

Preferred Qualifications
• Experience with Agile/SAFe/Lean methodologies a plus
• Certifications in project management methodologies is preferred
• Experience with Data Warehouses, Data Lakes, or Big Data a plus
• Experience with Business Intelligence, including ML and Gen AI, a plus
• Experience with Access Management, Compliance, and Data Privacy a plus

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

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