Customer Success Manager - Regional Lead

Description:
• Ensure clients achieve maximum value from sustainability software.
• Guide customers through implementation process and provide ongoing support.
• Manage customer success programs, driving adoption and value realization.
• Help customers understand and use the product for business outcomes.
• Manage a portfolio of clients, maximizing value from tools and services.
• Own implementation success of large customers, helping organize accomplish their goals.
• Lead and support Customer Success Associates and Coordinators in the Americas region.

Requirements: • 3-5 years of CSM experience in a SaaS organization. • 3-5 years experience managing complex customer engagements. • 3-5 years Program and Project Management Experience. • Have a track record of success building relationships, especially with strategic customers. • Ask the right questions to understand people’s underlying needs. • Excellent communication skills, both written and verbal. • Extremely organized — balance... many moving pieces across various customers and priorities. • Highly customer-focused, proactive learner, enjoy customer success. • Live a culture of teamwork, quality, growth, drive to action, and excellence. • Role may include up to 10%+ travel.

Benefits:
• 90% employee premium and 75% spouse/dependent premium covered by Worldly.
• Company-sponsored 401k with up to 4% match.
• Incentive Stock Options
• 100% Parental Paid Leave
• Unlimited PTO
• 13 company holidays

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