Outsourced Program Administrator (Phoenix, AZ Hybrid)

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful... to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day– from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

The Outsourced Program Administrator (OPA) model is a premium servicing offering, where OPAs provide dedicated customer related support and issue resolution for our largest Global and Large Market clients. The OPA acts as a liaison for end-to-end servicing for Commercial T&E Cards, Purchasing Cards, Meeting Cards, etc. The OPA is responsible for accurate completion of program related projects and tasks which may include, but are not limited to, expansions, conversions, implementations, divestitures, preferred supplier list maintenance, card maintenance, merchant inquiries/knowledge, payment inquiries/knowledge, billing changes, hierarchy restructures, and customized reporting. The role will also be responsible for analysing accounts to consult with the Client to recommend best practices and process improvements to manage delinquencies and maximize profitability.

Minimum Qualifications
• Minimum 2 years of analytical experience in a customer service and/or telephone servicing environment
• Experience working on projects to include multiple players and business units
• Strong team player who adapts well to change and is successful working in a role that is heavily influenced by business relationships
• Proficient PC skills including internet navigation and extensive experience with MS Office productsÂ
• Must demonstrate excellent written and verbal communication skills
• Proven negotiation, detailed follow-up, and problem-solving skills with internal and external clients
• Experience in identifying and implementing process opportunities and generating process improvement ideas
• Strong time management with flexibility and adaptability to manage multiple tasks within stringent time frames while maintaining accuracy
• Work independently in a structured environment with minimal supervision
• Ability to consult, analyze, and assess client needs
• Travel may be required – Average one time per year

Preferred Qualifications
• Working knowledge of Corporate Card products, benefits, and services
• High proficiency in MS Excel

Salary Range: $20.00 to $33.65 hourly + bonus + benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position

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