Call Center / Customer Service Rep – 100% REMOTE

OVERVIEW:

Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies in the US, seeks an accomplished “Call Center/ Customer Service Rep – 100% REMOTE”...

Position: Call Center/ Customer Service Rep – 100% REMOTE!!!

Location: Sacramento, CA

Duration: 6 months+ temp-to-hire

Pay rate: $16/hr on W2

Important:
• Work schedule: Must be available 7AM to 7 PM PST, Monday through Friday
• The client MUST have their own Laptop/ computer to work REMOTELY
• Wired internet connection from computer to router or modem (Download – 20 Mbps minimum & Upload – 5 Mbps minimum)
• Candidate can be located anywhere in CA, TX, AZ.

JOB DESCRIPTION:
• High school diploma or GED required, Associate degree is preferred; ability to maintain confidentiality and security of all information;
• ability to comply with current and updated policies and procedures;
• ability to interact courteously and effectively with a diverse population; cultural competency;
• excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline oriented work environment;
• ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently;
• proficient in the use of Microsoft Office products, must be able to remain in a stationary position for an extended period of time;

JOB RESPONSIBILITIES: • Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services • Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken • Follow standard operating procedures to ensure consistency and accuracy • Address customer’s inquiries and resolve problems to ensure that appropriate changes are made • Refer unresolved customer grievances to designated departments for further investigation • Communicate with supervisor regarding any potential needs or concerns • Perform data entry accurately • Perform other duties as assigned by management

Job Types: Full-time, Contract

Pay: Up to $16.00 per hour

Expected hours: 40 per week

Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Work from home

Schedule:
• 8 hour shift
• Monday to Friday

Education:
• High school or equivalent (Required)

Experience:
• Call center: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: Remote

Apply Job!