Remote: Customer Service Rep.

Broadcom Inc., a Delaware corporation headquartered in Palo Alto, California, is a global infrastructure technology leader built on more than 60 years of innovation, collaboration and engineering excellence. With roots based in the rich technical heritage of AT&T/Bell Labs, Lucent and Hewlett-Packard/Agilent, Broadcom focuses on technologies that connect our world. Through the combination of industry leaders Broadcom, LSI, Broadcom Corporation, Brocade, CA Technologies, Symantec's enterprise security business and VMware, the company has the size, scope and engineering talent to lead the industry into the future.

Responsibilities
• As our Customer Service Representative, you’ll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience
• Answer phones and greet clients
• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service
• Service can include responding... to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Use a customer-focused, needs-based review process to educate customers about insurance options

Qualifications
• High school diploma or equivalent
• Strong communication skills, both written and verbal
• A passion for helping others and a customer-focused mindset
• Basic computer skills and the ability to learn new software quickly
• Ability to work independently and as part of a team
• Proactive in problem solving

Benefits
• Fully remote work arrangement, offering flexibility and work-life balance
• Opportunity to be part of a dynamic and supportive team
• Competitive compensation package based on experience
• Room for growth and development within the organization
• Access to resources and tools necessary for successful remote work

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