Technical Support Analyst (Hybrid Remote in Scottsdale, AZ)

Gearfire is searching for a person who can provide excellent technical support to firearms retailers across the country. Our Retail Management System Solutions suite of products is #1 in the industry.

The position is full time, but some evening or weekend hours may be necessary. Ability to be flexible with your hours and switch with other employees is a necessity. We all help cover for each... other! The position is currently hybrid-remote, with half the week onsite at our N. Scottsdale office.

What the job requires:
• Accurately document descriptions of all problem descriptions and their resolution in the CRM and submit technical articles to the centralized knowledge base where applicable
• Manage and resolve multiple customer cases in a highly demanding environment while maintaining a high level of customer satisfaction
• Take initiative to resolve retailer issues, helping to enhance and streamline any user processes where possible
• Escalate complex problems in a timely manner
• Receive and eventually develop peer-to-peer training in all appropriate products as well as the specific ways they are integrated into larger networks and complex solutions
• Work in collaboration with other department members where necessary to share pertinent information
• Install and support newly developed programs retailer databases and train retailers as needed

Knowledge and Experience we're looking for:
• Ability to effectively handle difficult customer situations and maintain a friendly demeanor while working in a fast-paced environment
• Understand basic financial principals
• Ability to work independently while working in a team environment
• Work remotely to solve all customer related issues
• Excellent communication skills
• A.A.S in Computer Programming or Networking preferred
• 1 - 3 years of technical experience preferred, especially supporting commercial software
• 1-3 years of previous help desk experience preferred
• Retail industry experience desirable
• Knowledge of PC’s, LANs and peripherals

About Gearfire

Gearfire is an industry-leading technology provider for shooting and outdoor sports retailers. We equip over 2,000 U.S. businesses with eCommerce websites, award winning Point of Sale software and online and in-store Merchant Services.

We are an e-verify employer.

Check us out at www.GoGearfire.com

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 – 44 per week

Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation Package:
• Holiday pay
• Hourly pay
• Overtime pay

Schedule:
• 8 hour shift
• Holidays
• Monday to Friday
• Weekends as needed

Application Question(s):
• Are you willing to undergo a background check in accordance with local laws and regulations?
• Are you able to work evening or weekend hours when required?

Education:
• High school or equivalent (Required)

Experience:
• Help desk: 1 year (Preferred)
• SQL Server: 1 year (Preferred)
• Windows: 1 year (Required)
• Technical Customer Support: 1 year (Required)

Ability to Commute:
• Scottsdale, AZ 85256 (Required)

Work Location: Hybrid remote in Scottsdale, AZ 85256

Apply Job!