Senior Application Support Analyst

Description:
• Elite Technology is a leading technology company helping law firms improve operational effectiveness.
• The Senior Support Analyst provides advanced technical consultative Application Support.
• Assist customers in effectively utilizing the Elite software to meet business objectives.
• Lead mentoring and shadowing sessions for peers.
• Collaborate with team for timely resolution of customer issues.

Requirements: • Bachelor’s degree or equivalent experience • 5+ years technical, financial and/or related customer Support service experience in a software environment • Intermediate to advanced knowledge in Microsoft SQL Server, MS office, Smartsheet, IE, and Salesforce • Exceptional customer service soft skills with expertise in troubleshooting and solving complex problems • Excellent organizational, time management, multitasking, written and verbal communication skills • Prior knowledge/experience in legal finance sector, professional services or similar financial systems... environment. • Strong understanding of Generally Accepted Accounting Principles (GAAP), and or prior Legal industry accounting experience preferred. • Elite software experience required.

Benefits:
• Competitive Compensation Package ($85,000-$95,000 base salary + a variable component)
• Comprehensive Healthcare Coverage (Health, Dental, Vision)
• Retirement Savings Plan with an Employer Contribution
• Professional Development Opportunities
• Time Off
• Wellness Initiatives

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