Part-Time Project Coordinator (Saturday-Monday)
Posted 2025-04-06Why Join Us
User Interviews is a fully remote team and always has been. We are proactive about staying connected to each other despite not sharing the same physical space. Remote culture is real and we care about itÂa lot. We're a team of doers. You'll be fully supported by your manager and team, but there won't be anyone peering over your shoulder. You'll be expected and trusted to take... ownership of your work, and to communicate clearly and transparently with your distributed teammates.
On a related note, we're very pro-feedback. From our users, of course. But also from each other. From individual contributors right up to the CEO, this is a team that is genuinely committed to continuous improvement.
About User Interviews
At User Interviews, we believe that the best companies in the world consistently deliver products and experiences that their customers love. We also believe that the only way to consistently build those products and experiences is to talk to your customers. Watch what they do. Understand why they do what they do. Figure out why they do things that seem irrational. And once you've done that once, do it again. Start having constant conversations. In short, make customers your #1 priority through user research.
That's why we exist. We help teams set up those conversations, that research, allowing them to discover and embrace user insights. We specialize in participant recruitment and management because you cannot do good research without good participants, no matter how good your other tools may be. We work with hundreds of companies every month, including user-centric organizations like Atlassian, Amazon, and Spotify.
About the Role
This is a unique role that supports company operations part-time on weekends primarily. The schedule for this role will be a 3-day work week: Saturday, Sunday, and Monday, with working hours 9 am to 5 pm. As our "Weekend Warrior", you'll keep things running smoothly while our core Monday-Friday team is out of office.
Responsibilities
Primary responsibilities include:
 Provide "after hours" support, handling tickets and projects that come in outside of our normal business hours
 QA & launch recruitment for our researchers submitted projects
 Manage the ongoing recruitment of our researchers projects
 Provide exceptional and timely reactive & proactive communication and support to our users, troubleshooting when necessary
 Serve as the product expert, keeping up to date with new product releases and features
Other responsibilities include but not limited to:
 Bring ideas and brainstorms to the forefront related to our team goals
 Coverage on holidays on a volunteer basis only, optional and not required.
Minimum Qualifications
 1+ years of experience in a client-facing role (i.e.,account management, project management, customer support, etc.)
 Bachelor's degree strongly preferred
 Down-to-earth self-starter
 Excited by the idea of joining an early-stage and lean startup
 Comfortable working independently as the majority of our team will not be online
 Comfortable with ambiguity
 Excited about maintaining a primarily weekend work schedule
 Candidates must be located in the United States and authorized to work without any Visa sponsorship.
 ? Bonus points
 Startup experience
 Zendesk experience
 Experience handling a larger volume of projects/tickets
 Experience at a User Research Agency
 Availability to work additional days/hours each month (as needed) for backup team support
Benefits
 Competitive hourly pay of $24/hr
 10 days of PTO accrued per year, with an additional 1 day of PTO granted for each additional year worked
 Paid sick time
 $250 equipment and office setup budget
 $50/month work from home stipend
 401k + employer contribution of $200/month, updated annually
 $100 Annual learning & development stipend
 Awards for 360-degree recognition, work anniversaries, & birthdays
 Annual Retreat (virtual and in-person options)
 Fully remote role; candidates must be located in the United States.
We embrace what makes you, you!
We are committed to accessibility, equity, diversity, and inclusion. We build products for and welcome participants, researchers, and employees from a diverse set of backgrounds. These backgrounds includeÂbut are not limited toÂvaried socioeconomic status, gender identity or expression, sexual orientation, religion, race, ethnicity, age, neurodivergence, disability, and citizenship. As we grow, we are aware that this work is continuous. We will not settle for how things are, but rather strive for how they could be
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