Support Representative - Remote

Description:
• The Support Representative (Remote) works from home and interfaces with customers via inbound calls.
• You would be the human connection between customers and their technology.
• Using your own personal touch, you will answer questions about products and services while enriching customers’ lives.

Requirements: • 1+ year of customer service experience • A high school diploma or GED • Strong focus on building customer relationships • Comfortable using and explaining technology • A quiet, distraction-free environment to work from in your home • Proficiency in fast-paced multi-tasking with strong problem solving skills • Eagerness to learn new technologies • Strong problem-solving skills with the ability to ask probing questions to come to a resolution • Strong computer navigation skills and PC knowledge • The availability to work during the Hours of Operation: 8am-1130pm EST Monday-Sunday. • Your schedule will change every 3 months and is based on performance. • A desktop... or laptop to complete PC and internet testing; A work computer will be provided • High Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 10 Mbps download)

Benefits:
• $17.31/hr starting wage with career progression
• Full time, paid classroom and on the job training
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

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