Remote Live Chat Agent / Guest Relations Officer | WFH

This a Full Remote job, the offer is available from: United States, Canada, California (USA)

Job Overview

We are seeking a committed and personable Guest Relations Officer / Live Chat Agent to join our dynamic team in a remote capacity. If you have a passion for delivering exceptional customer service and enjoy creating memorable experiences for clients, we would love to hear from you.

Key Responsibilities
• Act as the face of our organization: Engage with guests through live chat, addressing their inquiries and resolving any issues they may encounter.
• Develop in-depth knowledge of our properties, services, and promotional offerings to provide informed assistance.
• Cultivate positive relationships with guests, ensuring they feel valued and appreciated.
• Deliver prompt, accurate, and helpful responses to all guest inquiries, maintaining a high standard of service.

Required Skills
• Proven track record in providing outstanding customer service, ideally within the real estate or... hospitality sectors.
• Superior written and verbal communication skills.
• Strong problem-solving abilities, with a focus on effective issue resolution.
• Proficient in using live chat software and Customer Relationship Management (CRM) tools.
• Self-driven and capable of managing time efficiently while working independently.
• Exceptional attention to detail with a focus on delivering accurate information.

Qualifications
• Previous experience in customer service roles is essential.
• Strong communication capability is required.
• Demonstrated ability to effectively resolve problems.
• Familiarity with live chat and CRM systems is preferred.

Career Growth Opportunities
• This role presents the opportunity for skill enhancement and professional development, allowing you to advance within the customer service domain.

Company Culture And Values
• Our organization promotes a supportive and collaborative environment, where every team member is encouraged to thrive and contribute towards creating outstanding guest experiences.

Employment Type: Full-Time
This offer from "Get It Recruit - Hospitality" has been enriched by Jobgether.com and got a NaN% flex score

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