Remote $23/hr. Senior Call Center Team Lead- FLORIDA

Join Our Team as a Remote Call Center Team Lead!

Are you an experienced call center professional looking for a new challenge? We're seeking a skilled Call Center Team Lead to lead our remote team and drive exceptional customer service...

Position: Senior Call Center Team Lead
Pay: $23/hr.-Weekly pay!

Schedule: 8am-9pm EST. M-F (8hr Shift between these hours)
• *Equipment Provided and shipped directly to your home**
• ***Must live in the specific states of either Texas, Kentucky, Arizona, Georgia, Florida and or Utah to be considered****

Start Date: Mid November 2024

Responsibilities: • Assist the Call Center Supervisor with driving performance metrics for all team members • Assist supervisor with QA monitoring of agents to ensure Risk and Compliance Measures/Policies and Procedures are being met. • Manage daily attendance for the team & Daily team chats. • Handle escalated issues and provide effective resolutions. • At times may lead morning huddles and shift end huddles. • Analyze advanced metrics on agents daily stats. • Manage weekly reports on team and agent level performance

Job Requirements

Requirements: MUST HAVE AT LEAST 1 YEAR OF PREVIOUS LEADERSHIP EXPERIENCE. • Previous experience as a team lead in a Call Center or similar role. • Excellent communication skills. • Strong problem-solving abilities and attention to detail. • Proficiency in call center software. • ***MUST HAVE AT LEAST 1 YEAR OR MORE OF PREVIOUS LEADERSHIP EXPERIENCE***No exceptions!

If you’re a motivated leader with a passion for customer service, we want to hear from you! Apply now and make a difference from the comfort of your home.

Apply Today!

For immediate consideration please email an up-to-date resume to [email protected] and mention ($23/hr. Call Center Leader

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