FT Customer Service Representative (Work From Home)

Employer Industry: Customer Service

Why Consider This Job Opportunity...
• Competitive pay
• Comprehensive healthcare coverage
• 401k match to support your financial future
• Paid time off (PTO) for work-life balance
• Opportunity to exceed customer expectations and make a positive impact
• Fully remote position, allowing flexibility in your work environment

What To Expect (Job Responsibilities)
• Serve as a friendly voice, exceeding customer expectations and resolving inquiries with professionalism and efficiency
• Provide exceptional customer service across various channels, including chat, email, and phone
• Investigate customer issues and collaborate with peers to find effective solutions
• Escalate any potential complaints to the appropriate points of contact
• Contribute to strong Net Promoter Score (NPS) and customer satisfaction ratings

What Is Required (Qualifications)
• Must be available and punctual for scheduled work shifts
• Exceptional phone and listening skills
• Strong written and verbal communication skills
• Ability to work collaboratively with peers
• Experience in customer service roles preferred

How To Stand Out (Preferred Qualifications)
• Previous experience in a call center or customer service environment
• Familiarity with customer satisfaction metrics
• Ability to handle multiple customer inquiries simultaneously
• Strong problem-solving skills
• Positive attitude and willingness to learn

#CustomerService #RemoteWork #CompetitivePay #HealthcareCoverage #CareerOpportunity

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