General Manager, Inflight Entertainment and Connectivity Platform

United States, Georgia, Atlanta

TechOps...

29-Oct-2024

Ref #: 26183

LinkedIn Tag: LI-CM3

How you'll help us Keep Climbing (overview & key responsibilities)

We are looking for a General Manager to be responsible for organizing programs and managing the deliverables of the In-Flight Entertainment and Connectivity Team (IFEC) platform development of the Inflight Entertainment & Connectivity/Wi-Fi products (Delta Sync products), including Delta Sync Wi-Fi (DSWF) and Delta Sync Seatback (DSs). Responsibilities include developing, managing, and tracking the programs and work streams, from analysis to implementation through support transition, including, tracking, and reporting program progress, issues, budget, and scope changes to achieve successful project completion, on-time. Other requirements include developing and managing communications and expectations of a cross functional working group, sponsors, core team(s), and executive leadership while ensuring project adherence to established Delta methodologies. Will be leading Delta Sync Program Managers

Essential Responsibilities
• Program Management of complex development and implementation (of primarily Software) projects
• Assist in defining program scope, goals, milestones and deliverables that support business processes in collaboration with multiple stakeholders
• Lead a team of software program managers while also managing team members and deliverables in a matrix organization
• Develop a coordinated plan to clearly define the project schedule, tracking and measuring performance
• Daily Management and coordination of all technical and logistical aspects of a program including timelines, risks, risk mitigation strategies, action items and change requests
• Work with Scrum Master(s) to track user stories and correlate data to prepare weekly/monthly reports for management/business review
• Lead and coordinate the scoping, technical requirements gathering, estimating and planning for single or multiple integrated programs and/or work streams
• Lead delivery of quality solutions, on time and within the planned budget
• Manage an agile software development process, working with Technical leaders, Developers, Testers and Business Analysts
• Documents and understands what the technical and other environmental dependencies are for each program to support an end-to-end integrated environment
• Translating scope and requirements of a technical nature to wider stakeholders of all levels
• Facilitate sessions with Product Managers, internal and external stakeholders to analyze business and user needs and to deliver necessary artifacts (use cases, user stories, functional requirements specifications, UI designs, mockups, workflows)
• Participate in the process of documenting technical best practice and standards for production of accessible assets
• Work with cross functional team(s) to develop operational processes and procedures to transition products into production.
• Act as a liaison with program stakeholders on an ongoing basis
• Seek to continuously question and find ways to improve team and project communication and processes

Benefits and Perks to Help You Keep Climbing

WHY YOU’LL LOVE DELTA!

Benefits

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
• Competitive salary, industry-leading pro?t sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health bene?ts including medical, dental, vision, short/long term disability and life bene?ts
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What You Need To Succeed (minimum Qualifications)
• Thorough knowledge and experience with project management processes and tools, with emphasis on software development tools and methodologies
• Bachelor's Degree in Computer Science, Computer Engineering, Software Engineering or related discipline with 5+ years of related work experience in SW program/project management, OR 7+ years of relevant work experience.
• Demonstrated ability to motivate and guide team members and resolve issues and conflicts within the project team
• Previous experience as a Team Lead, Software Manager, Software Program Manager, Technical Program Manager or Project Manager
• Ability to set expectations, develop project plans, and manage personal workload
• Proven, successful history of enterprise level implementations and integrations
• Strong organization, and analytic skills.
• Proven ability to manage and motivate others.
• Familiarity with large scale web services and applications
• Familiarity with resource constrained computing systems (i.e., embedded systems).Previous experience with cloud services and projects
• Willing to travel up to 25% of the time.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

What Will Give You a Competitive Edge (preferred Qualifications)
• Software development leadership and program management experience
• Analysis & management experience
• Quality assurance experience

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