FT Customer Engagement Specialist - Work From Home

Employer Industry: Customer Service

Why Consider This Job Opportunity...
• Competitive pay
• Comprehensive health, dental, and vision benefits
• 401(k) retirement plan
• Paid time off (PTO)
• Opportunity to work fully remote from anywhere in the U.S.
• Fast hiring process

What To Expect (Job Responsibilities)
• Answer and manage incoming calls, emails, and chats to assist customers
• Assess customers' needs and provide accurate solutions for a positive experience
• Learn and adhere to all customer service procedures and policies
• Strive to exceed personal and team targets, goals, and quotas
• Record, organize, and file customer interactions and account changes

What Is Required (Qualifications)
• Must be available and punctual for scheduled work shifts
• Previous experience in customer service
• Strong problem-solving skills
• Excellent communication skills, both written and verbal
• Ability to work independently in a remote environment

How To Stand Out (Preferred Qualifications)
• Experience with customer engagement or support roles in a remote setting
• Familiarity with customer service software or platforms
• Proven track record of meeting or exceeding performance goals
• Strong organizational skills and attention to detail

#CustomerService #RemoteWork #CompetitivePay #CareerOpportunity #HealthBenefits

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