Online Customer Service Representative

Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our customers, addressing their inquiries, and ensuring a positive experience with our company. The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to handle various customer interactions effectively.

Working Shift: 9:00 am to 6:00 pm Mountain Time, Monday to Friday

Responsibilities
• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information regarding products and services to assist customers in making informed decisions.
• Handle outbound calling to follow up on customer inquiries or feedback.
• Maintain detailed records of customer interactions and transactions in our computerized system.
• Utilize effective phone etiquette to ensure a pleasant experience for every caller.
• Collaborate with team members... to resolve complex issues and improve overall customer satisfaction.
• Identify opportunities for upselling or cross-selling products during customer interactions.
• Stay updated on product knowledge and company policies to provide accurate assistance.

Requirements
• Previous experience in a customer service or call center environment is preferred.
• Strong computer skills with the ability to navigate multiple software applications efficiently.
• Excellent verbal and written communication skills, with an emphasis on clear and polite interaction.
• Ability to demonstrate patience and empathy when dealing with challenging situations or customers.
• Strong problem-solving skills and the ability to think critically under pressure.
• A positive attitude and willingness to learn about new products and services as they become available.

Join us in delivering outstanding service that makes a difference!

Job Type: Full-time

Pay: $11.00 - $13.00 per hour

Expected hours: 45 per week

Benefits:
• Work from home

Shift:
• Day shift

Work Location: Remote

Apply Job!