Work-At-Home Call Center Representative (Full-Time)

Employer Industry: Business Process Outsourcing (BPO)

Why Consider This Job Opportunity...
• Competitive starting compensation commensurate with experience
• Regular performance reviews and raises based on tenure and performance
• Paid time off, paid holidays, and paid training opportunities
• Incentives including monetary rewards and prizes such as electronics and trips
• Advancement opportunities available in various roles such as Supervisor and Trainer
• Fun and engaging work environment with a casual dress code

What To Expect (Job Responsibilities)
• Handle inbound customer inquiries and troubleshoot basic technical issues
• Utilize systems and technology for account management tasks
• Recognize sales opportunities and apply sales skills to upgrade services
• Ensure first call resolution through effective problem-solving and call handling
• Professionally represent the employer while assisting customers with products and inquiries

What Is Required (Qualifications)
• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite and Windows operating system

How To Stand Out (Preferred Qualifications)
• Strong customer service orientation and conflict resolution skills
• Ability to thrive in a fast-paced and changing work environment
• Experience in customer service or technical support roles

#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveCompensation #EngagingWorkEnvironment

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