Automotive Sales and Service Web Chat Agents
Posted 2025-04-06Job Overview
We are seeking dedicated Web Chat Agents to join our team and serve as the first point of contact for customers engaging with our dealer clients online. In this role, you will facilitate online conversations regarding automotive and recreational vehicle inquiries, encompassing sales, service, finance, and general dealership questions. Your efforts will help convert these... interactions into valuable leads, ultimately driving revenue for our clients through their website traffic.
Key Responsibilities
 Respond to a diverse range of customer inquiries via online chat
 Offer precise information concerning products and services
 Assist in scheduling appointments based on customer needs
 Continuously develop and maintain a comprehensive knowledge base of our products and services
 Capture essential customer contact information for lead generation and client analysis
 Summarize customer interactions to facilitate client reviews
Required Skills
 Exceptional customer service aptitude
 Capability to thrive in a fast-paced environment
 Proficient multitasking abilities
 Fundamental internet and computer skills
 Positive, professional attitude
 Strong written and verbal communication skills
 Adaptability to change in a dynamic work setting
Qualifications
 Previous experience in retail customer service or the automotive industry is advantageous but not mandatory
 Minimum typing speed of 35 WPM; 40 WPM or higher is preferred
 Ability to handle multiple tasks effectively; experience in gaming is beneficial
 Excellent decision-making and analytical capabilities
 Fluent in English, both written and spoken
 Must pass a background check
 High School Diploma, GED, or equivalent certification
 2+ years of experience in an office, customer interaction, call center, or customer service environment is preferred
Career Growth Opportunities
Join our team and benefit from opportunities for skill enhancement in customer service and online communication. We are committed to promoting personal and professional growth within a vibrant working environment that values continuous learning.
Company Culture And Values
We take pride in fostering a supportive and dynamic work environment that prioritizes customer satisfaction. Our team thrives on collaboration, adaptability, and professionalism, creating a positive atmosphere for both our clients and customers.
Employment Type: Full-Time
Apply Job!