Customer Service Agent - Water Utilities

• Job: Bilingual Customer Service Agent - Water Utilities
• Location: HTX 77429
• Pay: $18/hr
• Schedule: M-F Day Shift 7:30AM - 4:30PM
• Full Time, Temp to Hire!!
• Great Benefits While Working With PrideStaff!
• Reply Only If You Are Bilingual In Spanish/English And Have Experience In Water Utilities Industry*
• Customer service: Assisting customers by phone, email, or in person. This can include answering questions about utility policies and programs, and handling complaints.
• Billing: Processing customer payments, preparing bills, and making adjustments.
• Work orders: Handling work orders for service disconnections, reconnections, and new orders.
• Meter reading: Reading and recording meters and water usage.
• Service turn on and off: Processing requests to turn water service on and off.
• Account management: Establishing and maintaining customer accounts, and ensuring account information is accurate.
• Database management: Inputting and querying databases to make financial adjustments and prorate changes.
• Field work: Performing field work such as installing new meters, repairing leaks, and assisting with emergency repairs.
• Special projects: Assisting with special projects and other related duties.

Other responsibilities may include:
• Verifying credit and deposit information
• Reviewing customer correspondence
• Providing information about community financial assistance resources
• Reviewing income eligibility applications, tax returns, and transcripts
• Instructing lower level employees
• Transmitting and receiving radio communication to and from field personnel
Apply now at www.pridestaff.com/houstonnw/jobsearch

Compensation / Pay Rate (Up to): $18.00 - $18.00

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