Call Center Assistant

Profile: Call Centre Assistant

Company: Collance Technology Pvt Ltd.

Location: Remote

Shift: US/PST Timing

Experience: 1 to 3yrs

Job Overview:

We are seeking an organized, proactive, and detail-oriented call center assistant to support our scheduling team. The ideal candidate will play a key role in managing schedules, coordinating appointments, and ensuring smooth day-to-day operations. This position requires excellent administrative and communication skills, as well as the ability to oversee and manage scheduling data using various systems.

Key Responsibilities:

· Providing comprehensive administrative support to the scheduling team, assisting with tasks and workflow management as needed.

· Communicate with team leads/members to manage scheduling changes to ensure smooth operations.

· Regularly prepare and provide updates on scheduling data, using the Five9 reporting system to generate and analyze performance reports.

· Supervise and manage a team of agents, ensuring adherence to scheduled shifts and targets, particularly related to NPS (Net Promoter Score) and overall performance.

· Monitor, address, and resolve scheduling inquiries in a timely and efficient manner.

· Ensure that all scheduling information is accurate, updated, and properly recorded in relevant systems.

Required Skills:

· Ability to manage, organize, and manipulate data using Excel and advanced Excel functions.

· Ability to prioritize tasks, manage multiple projects, and meet deadlines.

· Ensure accuracy in scheduling, reporting, and data entry.

Soft Skills:

· Ability to handle multiple tasks simultaneously in a fast-paced environment.

· Strong analytical and troubleshooting skills to resolve scheduling issues promptly and effectively.

· Ability to work under pressure and adjust to changing priorities or scheduling demands.

Work Schedule:

6 days working - 54 hours. Flexibility in working hours is required

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