Remote Call Center

Overview
We are seeking a dedicated Call Center Representative to join our team. The ideal candidate will have excellent communication skills and a passion for helping others. This position offers an exciting opportunity to work in a fast-paced and rewarding environment.

Note: This position is FULLY REMOTE

Duties
• Handle inbound and outbound calls, emails, and live chat inquiries, providing exceptional customer service by addressing customer questions, resolving issues, and offering solutions.
• Listen actively to customers, identify their needs, and resolve any issues or concerns promptly and efficiently.
• Meet or exceed performance goals, including call handling time, customer satisfaction scores, and other KPIs as determined by management.
• Participate in ongoing training and development programs to enhance product knowledge, customer service skills, and overall performance.

Experience
• Prior experience in a call center/customer service role.
• Fast-paced call center environments.

Qualifications: • Excellent verbal and written communication skills. • Strong problem-solving and critical-thinking abilities. • Ability to work independently and manage time effectively. • Proficiency with computers and customer management software (e.g., CRM systems). • Ability to remain calm and professional in high-stress situations. • Bilingual is a plus but not required.

Technical Requirements: • Reliable high-speed internet connection. • A quiet, distraction-free work environment. • A computer with up-to-date operating system and sufficient processing power for call center software. • A headset with a microphone for clear communication.

Schedule/Pay Rate:
• Monday to Friday (Hours can vary).
• 8:30am - 5:00pm range.
• $16.63 hourly - Paid Weekly.

Company DescriptionAbacus is a leading provider of comprehensive employment/placement solutions is seeking market talent. We offer meaningful and long-term employment opportunities, a competitive pay structure, and outstanding customer service to a workforce of more than 20,000, nationally.

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