Voice/Non-Voice Customer Support Agent
Posted 2025-04-05Join Our Team as a Voice/Non-Voice Customer Support Agent!
Do you have a passion for helping customers and providing excellent service? We're looking for dedicated individuals to join our fast-growing team and become an essential part of delivering exceptional support to our clients!
Role Overview:
As a Customer Support Agent, you will be the go-to contact for our customers, handling inquiries, resolving concerns, and ensuring positive interactions across various channels. Your role will be vital in enhancing the customer experience and fostering strong relationships.
Main Responsibilities:  Deliver top-tier support via voice (phone) and non-voice (email, chat) channels  Troubleshoot customer concerns and provide timely solutions  Actively listen to customer needs and offer personalized assistance  Gather feedback to improve our services and contribute to team strategies  Collaborate with team members to maintain a supportive and efficient work environment
What We're Looking For:
 1-2 years of experience in customer service or a related field
 Excellent communication skills with a customer-first attitude
 Experience using support software like Zendesk, Freshdesk, etc. (a plus)
 Strong problem-solving skills and the ability to remain calm under pressure
 Familiarity with eCommerce platforms or CRM systems (preferred)
 Proficient in Excel or Google Sheets for data tracking and reporting
Technical Requirements:  Personal computer or laptop with at least 15 Mbps for both upload and download speeds  Backup internet connection (minimum 10 Mbps) will be required upon employment
Benefits & Perks:
 Competitive pay starting at $3-4 USD per hour
 Paid Time Off
 Comprehensive Health and Dental Insurance
 Performance Bonuses
 Permanent, full-time remote work
 Company Welcome Kit
HOW TO APPLY:
To apply, follow this link: https://bit.ly/cs-application-link
Enter the application code: JAZZHR
If you thrive in a customer-focused environment and want to be part of a dynamic, growing team, we'd love to hear from you!
Note: Applications submitted through the provided link will be prioritized.
Powered by JazzHR
eswB8WZr0v
Apply Job!