Virtual Customer Service Associate

Description:
• Fully remote position
• Help people by taking calls and understanding customers’ needs
• Create positive experiences for members as part of the Customer Experience team

Requirements: • 1+ yr Call Center experience • Answer incoming phone calls throughout scheduled shift • Assisting customers with healthcare claims and enrollment • A warm and friendly approach developing a good rapport with a caller • Must be able to de-escalate and manage difficult calls • Must strive to be professional, level-headed, to provide consistent, high-quality customer support • Calls require excellent listening skills, research and attention to detail • Up to 12 applications on one call • Strong navigation skills, quickly transition from one task to another • Proficient with dual monitors • Excellent communication skills • Minimum 25 WPM typing • Keyboard shortcut knowledge • High school diploma, GED • Must reside in the US • Successfully complete the mandatory paid 4-week training with 100% attendance

Benefits:
• Flexible scheduling
• Work-from-home opportunities
• Paid training
• Paid orientation and mandatory events
• Direct deposit payments

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