Remote Healthcare Representative | WFH

Position: Bilingual Healthcare Representative

Location: Remote (Candidates must reside in Florida, south of Miami Airport)

Compensation: (17 per hour; )18 per hour for bilingual Spanish/English speakers

Working Hours
• Monday to Friday
• Shifts: 8:00 AM - 4:30 PM OR 11:00 AM - 8:30 PM (Availability for both shifts is required)

Employment Type
• Temporary to Permanent (Subject to performance and attendance)

Job Overview

As a Bilingual Healthcare Representative, you will be instrumental in guiding members through their healthcare benefits, responding to inquiries, and providing essential information regarding their healthcare needs. This role encompasses both inbound and outbound communications, where your exceptional communication skills will ensure that members feel supported and well-informed throughout their interactions.

Key Responsibilities
• Manage inbound and outbound calls to support members with their benefits and healthcare-related queries
• Resolve consumer inquiries, delivering clear solutions and assistance
• Inform members about the status of submitted documents and requests, ensuring they are well-informed
• Achieve performance objectives related to efficiency, call quality, customer satisfaction, first call resolution, and attendance
• Exhibit a robust work ethic by remaining self-motivated and proactively addressing challenges
• Foster and maintain positive relationships with members through attentive listening and empathy

Required Skills
• Minimum of 1 year of customer service experience
• Call center experience is advantageous
• Strong communication abilities and the capacity to multitask efficiently
• Previous experience in sales or benefits is preferred
• A detail-oriented and goal-driven professional who excels in a dynamic environment

Qualifications
• High school diploma or equivalent required
• At least 1 year of customer service experience essential
• Experience in sales or benefits is a plus

Career Growth Opportunities

This role offers a pathway from temporary to permanent employment, based on individual performance and attendance, thus presenting a unique opportunity for career advancement within the organization.

Company Culture And Values

Our organization is dedicated to fostering a compassionate work environment that values empathy and strong relationships with members. Team members are encouraged to uphold a strong work ethic and self-motivation while proactively resolving challenges.

Compensation And Benefits
• Competitive hourly wage
• Potential for permanent employment based on performance
• Opportunity to engage in a supportive and dynamic team setting

If you are a compassionate professional with a keen eye for detail who enjoys assisting others, we invite you to apply and make a significant impact in the healthcare sector while developing your professional skills in a nurturing environment.

Employment Type: Full-Time

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