IT Infra Assistant

Profile: IT Infra Assistant (Back Office IT Support Role).

Budget:: 35k p.m. max

Area: Richmond Town Bengaluru

Industry: IT-Related

Previous Exp: 1-2 yrs

Timing: 9.30 am to 6 pm (Mon – Fri) – Onsite, no Travelling needed besides Onsite Work.

Outstation Allowed: (No Relocation Assistance Provided).

Education: Graduate/Diploma Mandatory – B Tech /B E preferred.
• Provide hardware, software, and network support through telephone, email, or remote tools, ensuring efficient troubleshooting and issue resolution to employees [PAN India]
• of Clients.
• Install, configure, and troubleshoot various software and hardware components, including computers, notebooks, printers, and telephone handsets.
• Configure and troubleshoot Microsoft Office 365 applications and OneDrive to ensure seamless user operations.
• Handle data backup (both offline and cloud) and restoration procedures, ensuring data integrity and security.
• Manage and maintain the ticketing tool, ensuring timely tracking, escalation, and closure of support requests.
• Oversee IT assets, including allocation, return procedures, follow-ups, and maintaining accurate records.
• Possess good communication skills, both written and verbal, to interact effectively with users and stakeholders.
• Be open-minded, willing to learn, and adaptable to new technologies and methods as part of continuous professional development.
• Exhibit excellent interpersonal skills, along with strong written and verbal communication abilities in English and Hindi primarily, as client’s employees are present PAN India.

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?35,000.00 per month

Shift:
• Day shift
• Evening shift
• Morning shift

Work Days:
• Monday to Friday

Ability to commute/relocate:
• Richmond Town, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
• Are you experienced to Install, configure, and troubleshoot various software and hardware components, including computers, notebooks, printers, and telephone handsets.?
• Are you proficient to Provide hardware, software, and network support through telephone, email, or remote tools?

Education:
• Bachelor's (Required)

Experience:
• Back Office IT Support Role: 1 year (Required)

Language:
• English and Hindi (Required)

Location:
• Richmond Town, Bengaluru, Karnataka (Required)

Work Location: In person

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