Client Support Representative

About Us:

Learner is a leading provider of online tutoring services that strives to unlock the full potential of students through personalized education. We value clear communication, a welcoming environment, and a commitment to excellence. Our team is expanding, and we are looking for a dedicated Client Support Representative to provide exceptional support to our students and their families.

Position Overview:

As a Client Support Representative, you will be the first point of contact for our clients. You will play a crucial role in ensuring that clients have a seamless experience with our services. Your responsibilities will include addressing inquiries, solving issues, and providing guidance to enhance customer satisfaction and retention.

Requirements

Key Responsibilities: • Respond promptly and courteously to client inquiries via phone, email, and chat • Provide information regarding our tutoring services, scheduling, and payment processes • Assist clients in troubleshooting issues with their accounts or online access • Document client interactions and provide feedback for continuous improvement • Collaborate with various departments to resolve client concerns effectively • Maintain a positive and professional demeanor while handling challenging situations

Qualifications: • 1+ years of experience in customer service or client support role • Bachelor's degree preferred • Comfortable speaking on the phone and making calls • Excellent communication (verbal and written) and interpersonal skills • Strong problem-solving abilities and attention to detail • Ability to work independently and as part of a team • Proficient in using CRM software and online communication tools • Able to work flexible hours, including evenings and weekends

Benefits

Why Learner?

At Learner, we are constantly growing and evolving, and we believe in promoting from within. As a fast-growing startup, we offer significant opportunities for advancement, skill development, and career progression. From expanding responsibilities , we're committed to helping our team members grow alongside the company. This is more than just a job—it's an opportunity to build a long-term career with us as we scale.

Compensation

Our packages are designed to make this your dream job, for both the short and long term. Compensation includes a base salary and equity, with benefits like medical, dental, vision, and unlimited (within reason) PTO.

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