$18/hr | Customer Service Data Rep | Fully Remote in Durham!

Position: Customer Service Data Rep
Location: Durham, NC (Fully Remote)
Pay: $18/hour
Experience: 1 to 2 years of customer service experience or an equivalent combination of related education, training and experience
Education: High school diploma or GED
Type: Full-time; Contract
Schedule: Monday – Friday, Flexible scheduling available between 9:00 a.m. to 11:00 p.m.

Greene Resources is seeking a Customer Service Data Rep to join a growing and dynamic team!

Job Description:
• Using internet databases and research systems to locate and identify points of contact for program participants
• Data entry of case information into case management system
• Engage and respond to participants by following a scripted questionnaire to collect research data via phone
• Communicate the goals of the survey to participants and explain why their participation is valuable; encourage participation from those who have previously chosen not to participate
• Attend all mandatory training sessions related to survey data collection
• Maintain quality standards for data collection

Position Requirements: • Quiet, disruption-free workspace to preserve sound quality, protecting confidential information • High-speed internet connection with a minimum of 25 Mbps download speed and 3 Mbps upload speed (To determine internet speed, go to speedtest.net and run the application) • Access to personal email and phone (either landline or cell) • Ability to engage and persuade stakeholders successfully • Excellent computer skills and experience maneuvering between multiple programs/systems • Ability to interact comfortably and professionally with a variety of people • Comfortable being on camera for meetings, training, and/or one-on-one meetings • Excellent interpersonal, problem-solving, and critical-thinking skills • Strong attention to detail • Effective time management and ability to work independently as required

Greene Resources does not just connect you with a job; we offer a Professional Mentoring & Education Program to help you be great at your job, love it, and grow.

Greene Resources is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how labor is bought, sold and delivered to enable universal access to the American Dream.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Job Type: Full-time

Pay: From $18.00 per hour

Schedule:
• Monday to Friday

Location:
• Durham, NC (Durham County) (Required)

Work Location: Remote

Apply Job!