Call Center Tier 1 Advisor

Description:
• This position provides first-tier customer service support for inbound calls to our call center.
• T1 advisors are multi-skilled and cross-trained to support our partner and affiliate practices, pet parents, and eConnect partner CSRs on a wide variety of topics.
• T1 advisors can also expect to progressively learn more to resolve common customer issues.
• This is a full-time position to work Monday through Friday and a rotating Saturday.

Requirements: • High School diploma or G.E.D. • At least 1 year of customer service experience • Veterinary clinic or animal-related call center experience • Computer skills and knowledge; familiarity with business apps and software programs, email, instant message (Slack), Microsoft Suite, Google Suite; enjoy learning new technology • Capacity and knowledge to troubleshoot basic technical issues, software updates, VPN, internet connectivity, passwords, etc. • Ability to multitask efficiently with error-free written work • Ability to diffuse emotional situations on the phone and de-escalate difficult situations • Good verbal communication skills with the ability to communicate professionally, tactfully and empathetically, in a professional, clear, and concise manner • Ability to type accurately and for long periods of time; average typing speed 40 WPM • Consistent and reliable attendance is required • Must be able to work rotating Saturdays • Preferred Experience and Qualifications: Bilingual in Spanish • Remote work experience

Benefits:
• Competitive pay and benefits including medical, vision*, dental, and life insurance
• Employee Assistance Program
• Pet insurance* and Virtual vet care
• PTO, Holidays, Floating Holidays, and Volunteer Day
• Retirement Savings Plan (401k/ RRSP) with employer matching program
• Paid parental leave
• Flexible scheduling and remote work where possible
• The opportunity to join one of our Employee Resource Groups, and fun company events!

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