Health Concierge Operations

Description:
• Work in front of a computer for approximately 8 hours speaking with members
• Listen to member’s needs and provide direction for care
• Build a trusting and caring relationship with members
• Educate members on benefits and health resources
• Document and track contacts with members
• Resolve issues with limited management intervention
• Collaborate with colleagues for the best customer experience
• Coach and assist in call center staff development

Requirements: • Must work an 8 hour shift between 8am and 8pm EST • Customer Service experience in a transaction based environment • 1+ year of Microsoft Office Suite Experience • Experience working multiple screens and applications • Effective organizational skills • Effective communication skills, both verbal and written

Benefits:
• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Fully-paid term life insurance
• Short-term and long term disability benefits
• Paid Time Off (PTO) or vacation pay
• Paid holidays
• Well-being programs
• Education assistance
• Free development courses
• CVS store discount
• Discount programs with partners

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