Part-Time Center Associate

JOB DESCRIPTION
The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED or currently in High School, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES
• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned
• May open and/or close the store and perform end-of-day accounting, etc.
• Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
• Understands and fulfills the needs of walk-in customers and telephone/email inquiries
• Expertly operates POS equipment
• Frequently multi-tasks while maintaining extreme attention to detail and high quality control
• Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services

QUALIFICATIONS
• High school diploma or GED required, unless currently in High School
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds
• Neat, clean, and professional appearance
• Able to cross sell and up sell products and services
• Able to help customers with boxing and packaging their materials
• Able to operate and maintain print and finishing equipment

Job Type: Part-time

Pay: $13.00 - $17.00 per hour

Benefits:
• Flexible schedule

Application Question(s):
• Why do you think you are the best fit for this position? Tell us why you believe you can perform the duties and responsibilities of this position in a continuously outstanding fashion.
• Are you the “get-it-done” type who will jump in to help whenever and wherever needed?
• For planning purposes, it is important for management to know the earliest date you can begin work if selected for this position. Indicate your current work status and provide the date (day and month) that you can start work if you are selected for this position.
• We are open 7days/week. You will be required to work some Saturdays and some Sundays. Are you available on Saturday and Sunday?
• What is your availability to work? Please list each day of the week available and time of that day you are available to work. (Ex. Monday 12 - 7:30, Tue 8-5 etc)

Work Location: In person

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