Monitoring Tools Engineer

Required Technology Skills:
• In-depth knowledge of Microsoft System Center Operations Manager (SCOM) and its components
• Experience with SCOM management best practices, including customization of management packs (collection, rules, actions, etc.), integrations, and automation
• Strong PowerShell experience and development skills
• Familiarity with Windows and Linux operating systems
• Basic knowledge of cloud and hybrid environments, including Azure and AWS
• Experience with automation tools, such as PowerShell and Jenkins
• Understanding of IT service management frameworks, such as ITIL
• Familiarity with other monitoring and observability tools, such as AppDynamics, ThousandEyes, Nagios, Prometheus, or Grafana
• Strong understanding of network protocols and architecture
• Experience with database management systems, such as SQL Server (to support SCOM dependencies
• Familiarity with related DevOps tools and methodologies, including:
• Bash scripting
• Python development
• HTTP-based APIs
• Git source control (Azure DevOps, GitHub, GitLab, etc.)
• CI/CD (Jenkins, Azure DevOps, GitHub Actions, GitLab)
• Vault or Secrets Management
• PKI and TLS certificates
• Ansible
• SCOM component dependencies (Windows Server, Windows Clusters, MS SQL with Always On replicas)
• TCP/IP Networking, DNS, Firewalls, etc.

Desired Skills:
• Excellent communication and interpersonal skills, with the ability to work with technical and non-technical stakeholders
• Strong problem-solving and analytical skills, with the ability to troubleshoot complex issues
• Experience with task planning and execution, including project management methodologies such as Agile and Waterfall
• Ability to create and maintain technical documentation, including knowledge base articles, build, and runbooks
• Good understanding of IT security and compliance frameworks
• Ability to work in a fast-paced environment, with a focus on continuous improvement and innovation
• Strong customer service skills, with a focus on delivering high-quality support to internal and external customers
• Familiar with containerization concepts (e.g., Docker) and container orchestration concepts (e.g., Kubernetes)

Experience:
• Minimum 4 years of experience in a monitoring and observability role, with a focus on Microsoft SCOM (or equivalent experience with similar tool, basic experience with SCOM, and the ability and willingness to actually read the entire SCOM manual and master the tool quickly because you’re just that good)
• Preferred 6+ years of experience in a senior monitoring and observability role, with a focus on Microsoft SCOM
• Relevant industry certifications, such as MCSA or MCSE, are desirable

Job Types: Full-time, Contract

Pay: $42.08 - $47.50 per hour

Expected hours: 40 per week

Schedule:
• 8 hour shift
• Day shift
• Monday to Friday

Experience:
• Bash: 3 years (Preferred)
• CI/CD: 3 years (Preferred)
• Microsoft System Center Operations Manager (SCOM): 3 years (Preferred)

Ability to Commute:
• Remote (Preferred)

Work Location: Remote

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