Remote Patient Care Agent | WFH

Elevate Your Career as a Remote Patient Care Representative

Join our esteemed Patient Care Representative team and take the opportunity to make a significant impact in the lives of individuals seeking dental health solutions. As a pivotal member of our remote team, you will guide prospective patients through their exploration of dental implant options, ensuring a seamless transition from inquiry to consultation.

Job Overview

In this role, you will serve as a trusted advisor, providing compassionate support to patients while working flexibly from the comfort of your home. Your contributions will enhance the well-being and confidence of our clients, and your efforts will be recognized and rewarded within our organization.

Key Responsibilities
• Assess potential patients through effective questioning to ascertain their suitability for our dental implant solutions.
• Deliver empathetic support, addressing patient inquiries and concerns with clarity and professionalism.
• Manage inquiries and leads from various channels, ensuring timely responses and fostering strong relationships.
• Achieve established Key Performance Indicators (KPIs) related to lead conversion and activities, focusing exclusively on warm leads—no cold calling involved.
• Utilize CRM platforms such as Zoho CRM and Open Dental to track patient interactions and maintain organized records.
• Collaborate with colleagues in sales and marketing to align on patient needs and provide exceptional service.

Required Skills
• Previous experience in customer service or sales, ideally within the healthcare or dental sector.
• Excellent verbal and written communication skills, emphasizing empathy and professionalism.
• Strong organizational capabilities, with the ability to manage multiple tasks effectively in an independent work environment.
• Proficiency in CRM systems (experience with Zoho CRM and Open Dental is advantageous) and standard office software.
• A collaborative mindset, enabling effective teamwork in a remote setting.

Qualifications
• A background in customer service or sales is preferred, particularly in healthcare or dental services.
• Demonstrated communication skills and a commitment to patient satisfaction.

Career Growth Opportunities

Embrace the potential for career advancement within a leading organization dedicated to enhancing dental care and patient satisfaction. We actively promote professional development and skill enhancement for our team members.

Compensation And Benefits
• Competitive hourly wage of (21 plus performance-based bonuses, with total on-target earnings exceeding )70,000 annually.
• Comprehensive benefits package including health insurance (Medical, Dental, Life, AD&D), short-term disability, and various voluntary benefits.
• Paid holidays, vacation and sick time, and flexible scheduling options.
• Merit-based bonuses and provision of necessary equipment for remote work.

Diversity And Inclusion

We are proud to be an Equal Opportunity Employer, committed to creating a diverse and inclusive work environment for all individuals, regardless of their backgrounds or identities. We welcome applicants from all walks of life to join our mission.

Employment Type: Full-Time

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