Customer Support Specialist / Live Chat Support - US REMOTE

UnitedHealth Group Incorporated is looking for a motivated and compassionate Customer Support Specialist to join our team in a remote capacity. In this role, you will be the first point of contact for our community, providing exceptional live chat support to patients and staff. You will play a vital role in addressing inquiries, troubleshooting issues, and ensuring a positive experience for all users. The ideal candidate will have a friendly demeanor, excellent communication skills, and a passion for helping others. If you are dedicated to providing outstanding customer service in an educational setting, we encourage you to apply.

Responsibilities
• Provide timely and effective live chat support to resolve inquiries and issues from students, parents, and staff.
• Maintain a high level of professionalism while interacting with customers in a virtual environment.
• Document customer interactions and feedback accurately in our support system.
• Collaborate with internal teams to escalate and resolve complex issues swiftly.
• Assist in developing knowledge base articles and resources to improve customer self-service options.
• Identify trends in customer inquiries and suggest improvements to enhance the overall support process.
• Other related duties as assigned to improve customer support and engagement.

Requirements
• High school diploma or equivalent; degree in a related field is a plus.
• Proven experience in customer service or support, preferably in an educational setting.
• Exceptional communication skills, both written and verbal.
• Familiarity with live chat support tools and customer support software.
• Ability to handle multiple inquiries simultaneously with a calm and professional demeanor.
• Strong problem-solving skills and attention to detail.
• Commitment to the mission of UnitedHealth Group Incorporated and dedication to serving our community.

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