Remote Call Center Representative

(PT/FT Winter Seasonal Position) As a Remote Call Center Representative you will take calls and emails from customers answering questions or addressing any concerns they may have. Duties include handling many inbound and outbound calls to and from customers, listening to customer needs or issues and providing helpful solutions to their problems. Be knowledgeable of Arizona Snowbowl. They will provide information on lift tickets, rentals, season pass needs, lesson programs, hours of operations, and any other information regarding the ski resort, all while providing excellent customer service.

Essential Functions
• Take guest calls, answer emails and provide accurate, satisfactory answers to their queries and concerns
• Guide callers through troubleshooting, navigating the company site, our products and services
• Identifying customers’ needs, clarify information, research every issue and providing solutions
• Knowledge of Arizona Snowbowl facilities and services. A thorough understanding of Snowbowl’s tickets, season passes, promotions, and discounts is expected
• Able to answer emails professionally
• Familiarity with computers, software and phone systems.
• Familiarity and compliance with department policies.
• Providing outstanding customer service, teamwork, and ability to collaborate with others daily
• Utilize excellent written and verbal communication to communicate with guests.
• Outstanding work ethic and attendance; willingness to work holidays and weekends
• Provide feedback to supervisors on processes and guest interactions as necessary.
• Efficiently leverage the training, technology, resources, knowledge bases, policies, process and other team members (supervisors) that's at their disposal with dexterity and flexibility to address the reason for customer calls.

Requirements
• Must live in Arizona
• High School Degree or equivalent
• Previous experience in a customer support role
• Excellent verbal communication skills
• 18+ years
• High Speed and reliable Internet connection
• Access to a desktop computer or laptop
• Employee has to be okay with calls being recorded for quality assurance

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