Follow-Up Representative -- REMOTE

Follow-up Representative – Job Description – Indeed Updated 5 / 1 / 2024

POSITION: Medical Billing - A/R & Follow-Up Rep, Full-Time (work-from-home)

COMPANY: ClaimCare® is an established 100% USA-based “Top 10 Medical Billing and Coding Company” with competitive salaries, great benefits, and terrific growth opportunities. We implemented the work-from-home model years before COVID forced others into it. Thus, it is not an experiment for us; it is the way we do business. Glassdoor reviews by ClaimCare® personnel paint a picture of why we attract people with great attitudes and core skills. (www.ClaimCare.net)

POSITION OVERVIEW: The core tasks for this work-from-home opportunity include:
• Researching, resolving, and re-billing unpaid or partially paid medical charges that are on the AR
• Utilizing spreadsheets and technology to prioritize and resolve charges in-bulk vs. individually
• Meeting or exceeding productivity metrics for performance standards and target goals per account
• Serving as key contact with clients for day-to-day tactical interactions regarding billing issues
• Notifying Managers of any systemic issues that impede efficient and effective payment of claims
• Utilizing CCI edits, CPTs, ICD-10’s, modifiers, HCPS, and other coding tools and terms
• Following all ClaimCare policies/procedures, governmental regulations, and HIPAA standards
• Maintaining a consistent workday schedule (8:00am – 5:00pm CST, with lunch hour)
• Helping with overtime requests (occasionally needed).

EXPERIENCE REQUIRED: At least 3 years direct experience of resolving unpaid or underpaid charges (more years of experience is a plus)
• Depth of knowledge with all Payer types (Commercials, Medicare, Medicaid, and W/C, etc)
• Direct experience in various billing systems, coupled with MS Office Suite tools

SKILLS, APTITUDES, and CHARACTERISTICS:
• Head-down hard worker, with a chin-up good attitude
• Prioritizes well and consistently achieves excellent results under pressure
• Team player who can work well independently, as well as with team structures
• Demonstrates excellent judgement when navigating complex and sensitive situations
• Good problem-solver and effective communications (both verbal and written skills)
• Strong mathematical and technology aptitudes
• Works effectively (do the right tasks) and efficiently (do the tasks right).
• Maintains confidentiality and complies with all HIPAA regulations
• Works accurately and welcomes detailed work

LOCATION & EQUIPMENT: This is a remote / work-from-home opportunity. ClaimCare has Employees from multiple states all across the U.S. The computer technology is provided by ClaimCare, and the Employee provides high-speed internet & router connection into their home, plus 2 monitors, and a keyboard.

Apply Job!