Overnight Customer Service Representative

Our client a message service company right outside of Springfield, MA is looking for a overnight Customer Service Representative to work an 11pm-7am overnight shift on Wednesday's and a 3pm-6pm afternoon shift on Saturdays. There could also be a chance that a Thursday 11PM-7AM opening could be opening up as well. Pay would be $17.50/hr and being that it is an overnight shift, the phones are usually not that busy. The calls that are coming in have to be taken and the messages need to be passed on to the client companies, so that they get the messages the next morning.

Duties:
• Answer calls and take messages overnight to pass on to client companies
• Utilize computerized systems to efficiently process customer requests and maintain accurate records
• Demonstrate excellent phone etiquette, ensuring that all customer interactions are professional and courteous
• Meet or exceed customer service performance metrics and talk time goals
• Maintain a high level of professionalism and confidentiality when handling sensitive customer information

Qualifications: • High school diploma • Proficiency in operating multi-line phone systems • Excellent phone etiquette and communication skills • Experience in data entry and clerical tasks • Strong typing skills for quick and accurate responses • Driver's License (Required) • Ability to arrive on time and work an overnight schedule including one night over the weekends as well

If interested in this overnight Customer Service Representative position, please contact JMT Staffing Solutions at 781-558-2589 or apply to this ad immediately and a staffing manager will be back in touch with more details. This position would pay $17.50/hr and would move quickly through the interview process.

Job Types: Full-time, Part-time, Contract

Pay: $17.50 per hour

Expected hours: 15 – 40 per week

Benefits:
• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:
• Evening shift
• Night shift
• Overnight shift

Experience:
• Customer service: 1 year (Preferred)
• message taking: 1 year (Preferred)
• Data entry: 1 year (Preferred)
• Client service: 1 year (Preferred)

Work Location: In person

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