Customer Support Specialist - Part time

Description:
• Truework is on a mission to create trust in every financial transaction.
• Looking for part-time Customer Support Specialist to deliver verification products.
• Communicate directly with customers for a seamless verification process.
• Deliver efficient and thoughtful solutions through active listening and analysis.
• Role requires clear communication, multitasking, and detailed technical ability.
• Responsibilities include resolving high volume of inbound tickets and troubleshooting issues.
• Conduct customer outreach to minimize recurring issues and improve satisfaction.
• Adhere to procedures ensuring exceptional service and compliance.

Requirements: • At least 2 years of technical support experience in a high-volume environment. • Commitment to delivering world-class customer experience with professionalism and empathy. • Excellent self-management, meeting deadlines and producing high-quality work. • Ability to navigate systems using simple instructions. • High standards of organization, efficiency, and attention to detail. • Resilience and composure under pressure. • Excellent verbal and written communication. • Highly disciplined, adept at managing multiple tasks. • Enjoy following structured processes and identifying opportunities for improvement. • Adaptability to change with a strong work ethic. • Prioritize security in personal and professional lives.

Benefits:

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