Customer Support Executive (CSE)

Role Overview

We are seeking a proactive and customer-focused Customer Support Executive to join our team. In this role, you will manage customer inquiries, deliver effective solutions, and contribute to an outstanding customer experience.

Key Responsibilities
• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Address and resolve customer concerns with a focus on first-contact resolution.
• Maintain accurate and organized records of customer interactions in the CRM (Freshchat) system.
• Collaborate with internal teams to ensure timely resolution of complex issues.
• Provide detailed product and service information to customers, catering to their specific needs.
• Gather and document customer feedback to support continuous improvement efforts.
• Assist in the development of self-service tools such as FAQs and knowledge base articles.

Qualifications and Skills
• Minimum of 1 year of experience in customer support or a related role.
• Fluency in Hindi and English, with excellent verbal and written communication skills.
• Strong problem-solving abilities and exceptional organizational skills.
• Ability to manage multiple tasks effectively in a fast-paced environment.
• A customer-first mindset, displaying empathy and patience in every interaction.

Job Type: Full-time

Pay: ?10,088.40 - ?29,815.74 per month

Benefits:
• Flexible schedule
• Work from home

Schedule:
• Day shift
• Monday to Friday

Education:
• Higher Secondary(12th Pass) (Preferred)

Experience:
• total work: 1 year (Preferred)
• Customer relationship management: 1 year (Preferred)

Language:
• English (Preferred)

Work Location: Remote

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