customer service representative at flipkart freshers

Join Flipkart, India leading e-commerce company, as a Customer Service Representative and embark on a rewarding career in customer support. This entry-level position is perfect for freshers who are enthusiastic about providing exceptional service and making a positive impact on our customers shopping experiences. As a Customer Service Representative, you will be responsible for addressing customer inquiries, resolving issues, and ensuring a seamless shopping experience.

Key Responsibilities: • * Respond promptly and professionally to customer inquiries via phone, email, and chat. • * Provide accurate information regarding products, services, and order statuses. • * Troubleshoot and resolve customer issues, ensuring a high level of satisfaction. • * Document and escalate complex issues to the appropriate departments. • * Follow up with customers to ensure their concerns have been addressed. • * Maintain up-to-date knowledge of Flipkart products, services, and policies. • * Continuously strive to improve personal performance and customer satisfaction. • Required Skills and Qualifications: • * Excellent verbal and written communication skills in English. • * Strong problem-solving abilities and attention to detail. • * Ability to handle high-pressure situations with a calm and professional demeanor. • * Basic computer skills and proficiency in using customer service software. • * Willingness to learn and adapt to new technologies and processes. • * Positive attitude and a commitment to delivering exceptional customer service. • Experience: • * No prior experience required; however, previous experience in customer service or retail is a plus. • * Freshers with a passion for customer service are encouraged to apply. • Working Hours: • * Flexible working hours, including evenings and weekends as required. • * Full-time and part-time positions available. • Knowledge, Skills, and Abilities: • * Strong interpersonal skills and ability to build rapport with customers. • * Ability to work independently and as part of a team. • * Effective time management and organizational skills. • * Capable of handling multiple tasks and priorities efficiently. • * Proficiency in using Microsoft Office Suite and other relevant software. • Benefits: • * Competitive salary and performance-based incentives. • * Comprehensive training program and career development opportunities. • * Health and wellness benefits, including medical and dental coverage. • * Employee discounts on Flipkart products. • * Work-from-home options available. • * Friendly and inclusive work environment. • Why Join: • * Be part of a dynamic team at one of India top e-commerce platforms. • * Gain valuable experience and grow your career in customer service. • * Work in a supportive environment that values innovation and continuous improvement. • * Enjoy a competitive benefits package and a positive work-life balance. • How to Apply: • * Interested candidates can submit their resume and cover letter through the Flipkart Careers page or send them directly to us. •

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