Customer Service Representative (French & English)
Posted 2025-04-05Binance is a leading global blockchain ecosystem behind the worldÂs largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Customer Support is extremely important for us and we strive to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.
Support is via a ticketing system and live chat that includes, but not limited to: customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.
Support will be in French & English, applicants need to speak both languages. However, this role will also cater for cross-support across other language lines.
Responsibilities
 Handle high volume live chat and other online tools
 Provide accurate, valid and comprehensive information
 Follow communication procedures, guidelines, and policies
 Support other business units with customer liaison, accurately document customer requests
 Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
 Go the extra mile to engage customers
Requirements
 Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
 College degree or above
 Native-level fluency in French, and advanced English is mandatory to support our users in this role
 Previous experience with cross-functional support will be advantageous
 High level of honesty and integrity; Proactive and meticulous; Have a sense of responsibility and spirit of as a team
 Ability to work under pressure, strong communication skills and aim to exceed beyond expectations
 Passionate for the customer service industry and can accept to work under different work shifts
 Positive about the crypto industry
Why Binance
 Shape the future with the worldÂs leading blockchain ecosystem
 Collaborate with world-class talent in a user-centric global organization with a flat structure
 Tackle unique, fast-paced projects with autonomy in an innovative environment
 Thrive in a results-driven workplace with opportunities for career growth and continuous learning
 Competitive salary and company benefits
 Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
Apply Job!