Principal Systems Engineer, CollabTools (Remote)

Position Purpose:

The Systems Engineer Principal CollabTools is responsible for creating a frictionless digital experience for all members of the balanced team who leverage our standard set of collaboration tools used for product and project management, digital white-boarding, and knowledge management. This would include working across portfolios to design and implement effective information structures and processes that enhance the user experience, improve content findability, and support our organization's digital strategy for IT work effectiveness. This role would report to a Distinguished Engineer.

Principals will help accelerate delivery speed and quality through technical expertise, technical leadership, and by communicating best practices within their assigned IT portfolios. They will be a key contact point across a large portfolio for sharing and engaging with principal software engineers to foster learning and adoption of new technologies. They will interface with our 3rd party vendors to ensure THD's technical needs are met and that we are driving interoperability within our existing technology landscape. The role will typically support 4-6 different teams. They will ensure that teams are making good use of resources, designing and refactoring systems to optimize costs, and will be responsible for identifying opportunities to streamline processes and optimize current infrastructure. They will work cross-portfolio in a transparent, collaborative fashion to establish enterprise standards around testing practices and tooling.

Key Responsibilities:

70% Delivery & Execution
• Collaborates and pairs with other product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions
• Documents, reviews and ensures that all quality and change control standards are met
• Writes custom code or scripts to automate infrastructure, monitoring services, and test cases
• Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively
• Contributes to enterprise-wide tools to drive destructive testing, automation, or engineering empowerment
• Identifies product enhancements (client-facing or technical) to create a better experience for the end users
• Identifies unsecured code areas and implements fixes as they are discovered with or without tooling
• Identifies, implements, and shares technical solutions that can be used across the organization
• Creates and architects foundational code elements that can be reused many times by a product
• Creates meaningful architecture diagrams and other documentation needed for security reviews or other interested parties
• Defines Service Level Objectives for product to constantly measure their reliability in production and help prioritize backlog work

20% Support & Enablement:
• Fields questions from other product teams or support teams
• Monitors tools and participates in conversations to encourage collaboration across product teams
• Provides application support for software running in production
• Proactively monitors production Service Level Objectives for products
• Works with vendors and the open-source community to help identify and implement feature enhancements in software products
• Works with other product teams to create API specifications and contracts for shared data
• Proactively reviews the performance and capacity of all aspects of production: code, infrastructure, data, and message processing
• Triages high-priority issues and outages as they arise

10% Learning:
• Participates in and leads learning activities around modern software design and development core practices (communities of practice)
• Learns, through reading, tutorials, and videos, new technologies and best practices being used within other technology organizations
• Attends conferences and learns how to apply new technologies where appropriate

Direct Manager/Direct Reports:
• Typically reports to the Systems Engineer Manager or Sr. Manager, Technology Director or Sr. Director.

Travel Requirements: • Typically requires overnight travel less than 10% of the time.

Physical Requirements: • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:
• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications: • Must be eighteen years of age or older. • Must be legally permitted to work in the United States. • Must be legally permitted to work in the United States

Preferred Qualifications: • 6-8 years of relevant work experience • Mastery of a modern scripting language (preferably Python) • Mastery of writing SQL queries against a relational database • Mastery of a version control systems (preferably Git) • Proficient in a front-end technology and framework such as HTML, CSS, JavaScript, AngularJS, ReactJS, and JQuery (preferably React) • Proficient in a Linux based environment • Proficient in a CI/CD toolchain • Proficient in enterprise system architecture and integration patterns • Proficient in a cloud computing platform and the associated automation patterns they provide (preferably Google Cloud Platform) • Proficient in production systems design including High Availability, Disaster Recovery, Performance, Efficiency, and Security • Proficient in defensive coding practices and patterns for high-availability • Proficient in successful application of design patterns • Proficient in Terraform/Infrastructure as Code • Proficient in API Integration patterns • Proficient in optimizing Agile Process Flows • Experience in Information Architecture design • Experience optimizing cloud costs and infrastructure • Proficient in container orchestration using Kubernetes • Proficient in observability using open telemetry

Minimum Education:
• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:
• No additional education

Minimum Years of Work Experience:
• 6

Preferred Years of Work Experience:
• No additional years of experience

Minimum Leadership Experience:
• None

Preferred Leadership Experience:
• None

Certifications:
• None

Competencies:
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Cultivates Innovation: Creating new and better ways for the organization to be successful
• Drives Results: Consistently achieving results, even under tough circumstances
• Global Perspective: Taking a broad view when approaching issues; using a global lens
• Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
• Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
• Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
• Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
• Self-Development: Actively seeing new ways to grow and be challenged using both formal and informal development channels
• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations

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