Home Delivery Pharmacy Technician - Remote in IL or IA

About the position

The Home Delivery Pharmacy Technician role at UnitedHealth Group involves supporting pharmacy operations by processing prescription requests, managing customer orders, and providing exceptional customer service. This position is remote for residents of Illinois or Iowa and requires a proactive approach to problem-solving and teamwork to enhance health outcomes for customers.

Responsibilities
• Process prescription requests and manage customer orders for home delivery.
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• Assist with operations support, training, and process improvements.
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• Update Standard Operating Procedures (SOPs) and team content.
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• Create and route pharmacy orders through receipt.
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• Handle inbound and outbound member/patient calls effectively.
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• Prep and scan documents, verify member/patient data, and submit prescription orders in the computer system.
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• Contact members/patients/providers to validate data and request payment information.
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• Identify solutions to non-standard requests and solve moderately complex problems independently.
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• Plan, prioritize, organize, and complete work to meet established objectives.
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• Provide a holistic approach to case management for assigned customers.

Requirements
• Active National Pharmacy Technician Certification (ExCPT or PTCB) or ability to obtain prior to start date.
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• 1+ years of experience working in a retail pharmacy.
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• Must reside in Illinois or Iowa.
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• Must be 18 years of age or older.

Nice-to-haves
• Previous health care experience.
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• Call-center or telephonic work experience.

Benefits
• Comprehensive benefits package including health insurance.
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• Career development opportunities.
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• Flexible telecommuting options for eligible employees.

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