Seasonal Customer Service Representative - Bilingual, Spanish and English

Description:
• The Seasonal Customer Service Representative -Remote (Bilingual: Spanish and English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet.
• This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services.
• A NEW CAREER POWERED BY YOU
• Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging?
• Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year?
• Then a remote Customer Service Representative position at Concentrix is just the right place for you!
• As a remote Seasonal Customer Service Representative (Bilingual: Spanish and English), you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.”
• Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.

Requirements: • The ability to read, write and speak fluently both Spanish and English • 1+ year of customer service experience • Open availability • A high school diploma or GED • A quiet, distraction-free environment to work from in your home • Proficiency in fast-paced multi-tasking • Eagerness to learn new technologies • Strong computer navigation skills and PC knowledge • A desktop or laptop to complete PC and internet testing • Device must be a desktop or laptop computer (No Macs, Chromebooks, iPads, tablets, mobile phones, etc.) • Operating System: Windows 10+ • RAM: 8GB or higher • Processor: Intel i5/AMD Ryzen 5 or higher • Internet Requirements: DSL, Cable, or Fiber connection (Satellite and Wireless/Hotspots are not acceptable) • Speeds: 10 mbps download and 3 mbps upload or higher • While working, you will be required to hardwire with an ethernet cable • High Speed internet (no wireless/hotspots or satellite) and a smartphone • Must reside in the United States or have a valid U.S. address for residence

Benefits:
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

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