Territory Manager Associate Relations [TARM]

Position Purpose:

The Territory Manager Associate Relations [TARM] is responsible for executing the strategy for promoting fair and consistent employment practices. The TARM ensures a positive associate relations environment to enhance overall performance in driving customer service and sales. The TARM reports to the Division Director of Associate Relations.
• Lead complex & high-risk investigations though completion
• Provide advice and counsel to leaders on investigations
• Identify global learnings to address trends to minimize risk
• Provide AR support and coach leaders pre/during/post all types of crisis
• Provide guidance on practice/policy/process to leaders across all platforms on complex associate relations concerns.
• Coach leaders on fair and consistent employment practices
• Development for identified HR Partners to enhance skillsets, or address identified opportunities
• Lead on-site assessments for high-risk locations

Key Responsibilities: • Provides direction to RVP, RHRD, and other regional leaders on labor and employment trends and associate relations needs to ensure creation and maintenance of a positive associate relations environment • Provides guidance to regional leaders on the interpretation and consistent application of Company policies, programs and initiatives • Analyzes regional/district/store data to identify AR activity/trends; develops, executes and follows up on AR action plans to ensure fair and consistent application of Company policies and practices • Monitors all labor relations activity in the region with guidance and direction from the Store Support Center (SSC) - Associate Relations team • Provides direction to regional leadership on procedures for handling potential unionizing efforts and NLRB actions and developing preventative strategies and education on union avoidance • Assists in developing, executing, and following up on game plans associated with EOC survey, town halls, and labor activity • Provides region support to SSC in response to and/or resolution of EEOC, DOL, OFCCP and other labor and employment claims; as well as managing and reporting workplace violence matters • Act as resource to assist Medical Health Management, Legal, and Asset Protection on investigations and associate relations issues • Conducts training for management on legal and AR/labor relations matters, develops customized training where appropriate in partnership with Learning Development • Works with Government Compliance to promote diversity using diversity reporting tools, and addressing AAP (OFCCP audits), I-9 compliance, compensation reviews, and other regional compliance issues • Provides assistance to DHRMs with reviewing Performance Improvement Plans for Store Managers to ensure fairness and consistency

Direct Manager/Direct Reports:
• Reports to Division Director of Associate Relations

Travel Requirements: • Typically requires overnight travel 10% to 25% of the time.

Physical Requirements: • Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).

Working Conditions:
• Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.

Minimum Qualifications: • Must be eighteen years of age or older. • Must be legally permitted to work in the United States. • Ability to work a flexible schedule

Preferred Qualifications: • Advanced degree in law, employee relations, or human resources • Multi-site (50-plus locations) and experience with 10,000 associates • 8 years experience in employment law, employee relations or human resources is preferred • PHR or SPHR or equivalent certification • Ability to work a flexible schedule

Minimum Education:
• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience:
• 6

Competencies:
• Ensures Superior Service
• Analyzes the Business
• Ensures Process & Operational Consistency
• Builds Relationships
• Leverages Partnerships
• Demonstrates Seasoned Judgment
• Communicates Effectively
• Labor and Employment Law Expertise
• Labor Relations Expertise
• Consultative Skills

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