Customer Service Agent (With Amazon experience)

About Color More Lines

Color More Lines is your global accounts and advertising management team; a growth engine for ecommerce business consisting of over 70 years collectively experience in online sales. We are not looking to be the biggest of Amazon account management firms, just the best. We have curated a client base of highly differentiated product offerings across multiple sales categories — with an average revenue growth of 550% in 6 months for our clients. Our success is tied to our clients’ success. Color More Lines is the top choice for brands that demand excellence. We recognize the importance of innovation and constantly staying abreast of the rapid changes in online commerce.

Job Summary:

Are you an obsessive organizer who thrives in a nontraditional setting? Come work with our team of Amazon experts as a Customer Service Agent. We’re looking for a consistent, committed, and detailed person to grow with us.
Providing White Glove Service to Customers: we are a multi-brand ecommerce company providing online customer service for a range of brands sold on Amazon, Walmart, Ebay, etc. You will be answering questions for our clients on the various ecommerce platforms, making routine quality control checks of the listings. This role requires strong customer service skills as well as excellent time management and planning skills. You will be working with a team of customer experience agents so that our clients’ portfolios are covered 24/7, so communication and organization skills are a must to ensure efficient and effective handoff between team members.

Essential Functions:
• Customer support for all white glove clients
• Creating and repurposing content for Amazon Posts and scheduling posts for our clients
• Assisting Analytics in reports and data downloads
• This role also requires strong time management, excellent planning skills, and the ability to work with others to achieve a common goal.
• Awesome communication and research skills
• Impeccable writing skills
• An attitude of learning and a sense of humor
• Discerning judgment, willing to stand up for best use of the company's time and financial resources.
• Well-developed interpersonal skills and the ability to get along with diverse personalities.
• Energetic, results-driven and is more of a finisher than a starter.
• Wrike, Teamwork Desk, Slack, Microsoft Office, Google Workspace and Google Apps experience, Amazon Seller Central, and a love for technology and efficiency in general
• Contribute strategically in virtual staff huddles and monthly All Hands meetings

Success Metrics:
• Successful cross-collaboration with team members to achieve Centers of Excellence annual commitments
• Maintain excellent customer satisfaction across all clients with their needs
• Effortless collaboration with all Color More Lines team members
• This role will work very closely with fast-moving entrepreneurs who expect their team to be at the top of their game. Must be willing to work flexible hours, handle fires, and learn new technologies/marketing techniques when required for growth, all within a wrapper of high ethics and responsibility

Qualification Requirements: • Proficiency and knowledge of Teamwork Desk, Zen Desk, or other similar software • Comfortable with online collaboration tools such as Slack and Google Workspace (Google Docs, Sheets, Slides) as well as project management tools like Wrike • Competent with Amazon Seller Central and knowledge of Amazon TOS • Hands-on individual, self-starter, ability to deal with ambiguity in new situations and drive for results with a positive attitude in the face of challenges • Can operate with a high degree of independence within agreed policies, targets, and budgets • Ability to work collaboratively with colleagues to create a results driven, team oriented environment • Enjoy working in a fast-paced, team environment and being part of a fast growing company • Must be proficient in English and Spanish with excellent English and Spanish communication skills, both verbally and in writing • We are looking for someone that can work with us long term and get to know our clients in depth and provide creative solutions • Someone with experience in the ecommerce / Amazon platform preferred • Excellent English communication skills, both verbally and in writing. Bilingual in Spanish is a bonus • Extremely effective public speaking skills and presence, with the ability to shape stories for clients • Can operate with a high degree of independence within agreed policies, targets and budgets. • This position is remote.

This is a part-time position initially, with the possibility of transitioning to full-time in a few months. Candidates must be available to work in a U.S. timezone.

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