Customer Service Rep- Healthcare/Dental CSR (OK residents only)

THIS JOB IS FULLY REMOTE - Oklahoma Residents only • *MUST LIVE IN OKLAHOMA** • Experience: 1 year minimum in contact center/related or administrative healthcare (dental/medical office front desk for example) • Duration: Est. 3mths Starting 4/8/25 • Schedule: Shift time 9AM-5:30PM EST /Training 9AM-5:30PM EST (first 4 weeks) • Other scheduling requirements: • Breaks and lunches are scheduled and cannot be customized. 30-minute lunch, (2) 15-minute breaks before and after lunch period

Role Summary:

Member Services Representative (MSR) is expected to provide excellent customer service to all incoming/outgoing callers and answer and document inquiries related to dental benefits, eligibility, provider information, claims, pre-estimates/pre-authorizations, grievance and appeals, fulfillment requests and other miscellaneous inquiries.

Job Summary Details:
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner ensuring that clients feel supported and valued.
• Assist customers with billing inquiries, policy changes, and account updates.
• Escalate complex issues to higher-level representatives or supervisors as needed.
• Thoroughly document all customer transactions in host system
• Ensure compliance to all regulatory guidelines.
• Answer 80+ calls per day.
• Maintain a quality score of 95% or greater
• Other duties as assigned.

Education Level: Minimum of High School or GED High school diploma or equivalent required

Minimum Years of Experience: At least 2yrs Customer service experience in a call center environment, 1yr in healthcare administrative experience or related required.

Specific Skills/Knowledge
• Excellent listening skills to appropriately handle calls
• Excellent verbal and written communication skills in the English language
• Outstanding customer service skills
• Knowledge of dental terminology and practices
• Working knowledge of Microsoft Office (Excel, Outlook, and Word)
• Minimum typing speed of 40 wpm
• Bilingual preferred

Company DescriptionMedia Riders Inc is a family-owned Recruitment and Staffing Services company. Providing recruitment and payroll services to our customers, who directly support State and/or Federal funded programs. We are an SBA certified Women-Owned Small Business (WOSB) and Texas certified Historically Underutilized Business (TxHub).

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