Entry Level Remote Customer Service Representative

About the position

The Entry Level Remote Customer Service Representative role at TEKsystems involves responding to inquiries and requests from members in a structured, high-volume contact center environment. The position focuses on providing information about the company's products and services while ensuring an optimal customer experience through effective communication and transaction processing.

Responsibilities
• Respond to inquiries and requests from members and other individuals in a 24/7 contact center operation.
,
• Provide information regarding Client's products and services, demonstrating knowledge and active listening.
,
• Perform transactions or related functions for various accounts including savings, checking, consumer loans, credit cards, and IRAs.
,
• Advise members of other products and services that may fit their needs to enhance member interaction.

Requirements
• Strong communication skills and active listening abilities.
,
• Ability to adapt to multiple systems and engagement methods.
,
• Basic knowledge of customer service principles.

Nice-to-haves
• Experience in a customer service role or contact center environment.

Benefits
• Medical, dental & vision insurance
,
• 401(k) Retirement Plan with pre-tax and Roth options
,
• Life Insurance (Voluntary Life & AD&D)
,
• Short and long-term disability insurance
,
• Health Spending Account (HSA)
,
• Transportation benefits
,
• Employee Assistance Program
,
• Paid Time Off (PTO), Vacation or Sick Leave

Apply Job!