Part Time Customer Service Associate

Description:
• Answer inbound customer calls
• Assist customers with their orders and accounts
• Handle a high volume of inbound customer inquiries
• Provide a distraction free work from home environment
• Offer additional products on each customer interaction
• Calls may include confirming refunds, taking payments, placing orders, and analyzing account data
• Report to an assigned Customer Service Supervisor

Requirements: • Problem-solve and de-escalate unique situations while sustaining high-paced call volume • Learn and work in a virtual environment with a set schedule and structured day • Communicate with a variety of customer styles, peers, and leaders • Navigate multiple systems and screens while assisting customers • Can sit for long periods of time • Troubleshoot own technical problems (in partnership with IT when needed) • Available to work weekends, holidays and additional hours

Benefits:
• Competitive compensation
• Health care benefits starting on day 1
• 401(k)
• Paid time off
• Tuition reimbursement
• Employee assistance program
• Parental leave
• Paid volunteer hours
• Company discounts
• Comprehensive Total Rewards package

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