Remote Bilingual Call Center Representative | WFH

Bilingual Call Center Representative - Remote | Work From Home

Position Overview

We are seeking a dedicated Remote Bilingual Call Center Representative to join our team, who will play a pivotal role in ensuring our members receive exceptional support. This position requires the ability to effectively communicate in both English and a second language, providing assistance through inbound calls.

Key Responsibilities
• Respond to inbound calls from members, managing 40 or more calls per day.
• Translate written documentation and provide spoken interpretation during meetings or representational proceedings as needed.
• Perform additional duties as assigned to support the team and our members.

Required Skills
• Bilingual fluency in English and another language, such as Russian, Cantonese, Mandarin, or Korean, is highly desired.
• Strong customer service skills, with a minimum of 1 year of direct experience in a fast-paced environment.
• Proficiency in computer and technical skills, enabling effective communication and documentation.
• Critical thinking abilities to address and resolve member inquiries efficiently.

Qualifications
• A stable work history with minimal employment gaps is preferred.
• Previous experience in a call center or relevant customer service roles is advantageous.
• High school diploma or equivalent; additional training or certifications related to customer service are a plus.

Career Growth Opportunities

Joining our organization opens doors for professional development and career advancement. You will benefit from in-depth training and have opportunities for further skill enhancement through various programs, including union involvement.

Company Culture And Values

As a representative of over 50,000 long-term care workers, our mission focuses on improving the lives of caregivers and those they assist. We are committed to fostering a culture of collaboration, support, and social justice within our workplace.

Compensation And Benefits
• Competitive pay ranging from (24.81 (English Only) to )26.42 (Multilingual).
• Fully employer-covered family health, dental, vision, and pharmacy benefits with no paycheck deductions.
• Generous paid time off, including 14 vacation days, 15 sick days, and 3 personal holidays.
• Paid training travel expenses for those living over 60 miles from the training location.
• Opportunity for up to (500 reimbursement for work-from-home equipment and up to )100 monthly for Wi-Fi expenses.
• Comprehensive parental leave policy of up to 24 weeks after 1 year of employment.
• Optional 401(k) plan with employer matching up to 2%.

Encouragement To Apply

We strongly encourage applications from women, people of color, and members of the LGBTQIA+ community, reflecting our commitment to diversity and inclusion.

Equal Employment Opportunity

We are an affirmative action employer committed to promoting equal opportunity and fair treatment for all candidates, ensuring a discrimination-free workplace.

Employment Type: Full-Time

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