Aetna Customer Support Remote Jobs - Online Remote Job

Join our dynamic team as a Remote Customer Support Specialist for Aetna, a leading healthcare company committed to improving the quality of health care for millions of people. In this role, you'll be at the forefront of delivering exceptional customer service experiences in a remote setting. You'll engage with Aetna members, providing guidance, resolving inquiries, and ensuring their needs are met with professionalism and empathy.

What You Will Do:

Provide Exceptional Customer Service:Â Respond to inquiries from Aetna members via various communication channels including phone, email, and chat with a focus on delivering exceptional service.
Problem Resolution:Â Investigate and resolve member issues efficiently and effectively, demonstrating a commitment to first-call resolution.
Educate and Inform:Â Empower members by providing accurate information about Aetna products, services, and benefits.
Documentation:Â Maintain detailed and accurate records of all customer interactions and transactions.

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