Merchandise Stock Associate

Job Summary of Merchandise Stock Associate:

Obligated to ensure a high level of customer satisfaction through engaging with customers, embodying customer service philosophy, and maintaining a well-organized store environment, while complying with operational, merchandise, and security regulations.

Responsibilities of Merchandise Stock Associate:
• Exemplars of customer service excellence promote established practices that benefit interactions with both internal and external clients
• Sustains and reflects a supportive store climate by valuing honesty, trustworthiness, and politeness
• Follows set operating procedures to ring up customer purchases and manage returns effectively
• Suggests promoting credit and loyalty programs as part of customer interactions
• Upholds and follows the merchandising philosophy along with established procedures and standards
• Adheres to company protocols and standards while preparing and organizing merchandise for placement on the sales floor
• Takes the lead and joins in store recovery as needed during the day
• Ensures compliance with the organizational, cleanliness, and recovery criteria for the sales area and participates in the overall store cleanliness upkeep
• Provides and welcomes consistent appreciation and constructive feedback
• Upholds all labor regulations, policies, and procedural guidelines
• Participates in and supports programs focusing on reducing store shrink
• Engages in actions that emphasize safety awareness and the maintenance of a safe setting
• Follows through with any additional responsibilities given

Requirements of Merchandise Stock Associate:
• Possesses excellent customer service skills
• Able to work a flexible schedule to support business needs
• Possesses strong organizational skills with attention to detail
• Capable of handling multiple tasks at one time
• Able to respond appropriately to changes in direction or unexpected situations
• Possesses strong communication skills
• Capable of lifting heavy objects with or without reasonable accommodation
• Works effectively with peers and supervisors to accomplish tasks
• Retail customer experience preferred

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